ROAM FAIR

Roam Fair. In case of no package usage, AIS refunds the full package fee!

Your Benefits

No more thinking twice about subscribing to a roaming package. If you do not use it, AIS returns the package fee… that’s it!

A backup plan for your trip, because you never know when you will need it. Now you can have a roaming pack to use whenever you need it throughout your trip with the added bonus of knowing that we will give you a full refund if you do not use the package

Covered in a flash. The Roam Fair service is automatically activated without any extra charges when you purchase a roaming package

Simple steps to refund your fee

Prepaid Customer

Fee will be refunded as credit balance

Refund will be made within 15 days from the package end date

Postpaid Customer

Fee will be refunded as a payment amount in the next billing cycle

Refund will be made within 45 days from the package end date

Know more about the Roam Fair service

Q : In case of no package usage, when will the service fee be refunded ?

Q : Why do postpaid customers have to wait for 45 days from the package end date to receive a refund ?

Q : Does the Roam Fair service fee refund for unused package apply to all roaming packages? Are there any exceptions ?

Q : Can I receive the fee refund in cash ? And if so, how ?

Q : Do I have to pay the roaming package fee at the time of purchase ?

Roam Fair terms and conditions

For AIS prepaid and postpaid customers registered as individual persons who have applied for a roaming package only

Package refund conditions

A refund shall be made automatically once it is found you have not used the service. The customer is, nonetheless, required to pay for the package in the first place, and will later be refunded when no usage is found

For AIS postpaid customers, a package refund will be made within 45 days after the day the package terminates.

For AIS prepaid customers, a package refund will be made within 15 days after the day the package terminates.

In case the package has been used and a discount granted, no refund shall be provided.

AIS reserves the right to change or cancel the service terms and conditions without prior notice.