- The Serenade 1.5Gbps/500Mbps and Serenade 1000/500Mbps packages are exclusive to individual customers with access to fibre to the home (FTTH) and fibre to the room (FTTR) services.
- Monthly service fees do not include VAT.
- The installation fee of 4,800 baht is payable in the first monthly bill. Alternatively, the 4,800-baht installation and wiring fee will be discounted should a customer utilize the Serenade 1000/500Mbps package for a continuous 12 billing cycles or a 1.5Gbps/500Mbps package for a continuous 24 billing cycles respectively, counted from the installation date. Should services be terminated for any reason before billing cycle is completed, the customer is liable for payment of fines, which will be calculated according to the length of service provided.
- Once the Serenade 1000/500Mbps or Serenade 1.5Gbps/500Mbps package has been initiated, the customer may not move the point of installation during the first 6 months, counted from the installation date. Should the customer move the point of installation, the benefits listed in these terms and conditions will be affected, effective immediately.
- Free activation fee, valued at 2,000 Baht, for AIS Serenade customers.
- Existing AIS customers wishing to transfer over to Serenade 1.5Gbps/500Mbps or Serenade 1000/500Mbps packages, thus receiving modified or additional devices, will be required to sign up for a minimum of 24 months for Serenade 1.5Gbps/500Mbps packages and a minimum of 12 months for Serenade 1000/500Mbps packages. Customers will then receive a 4,800-baht discount on installation and wiring fees, effective from the installation date and in accordance with the terms and conditions of the package.
- Customers using the Serenade 1.5Gbps/500Mbps or Serenade 1000/500Mbps package will receive a private IPv4 including a free DDNS* service in addition to a public IPv6, which enables port forwarding and the use of bridge mode.
- Customers cannot change to a lower speed internet package for the duration of the 12-month billing cycle for 1000/500Mbps and the 24-month billing cycle for 1.5Gbps/500Mbps packages.
- Where a temporary halt to services is initiated due to customers reaching their credit limit or where any fees associated with the terms and conditions of this package remain unpaid, the customer’s access to any services will also be halted. Services will only be resumed once the customer has paid any outstanding bills in full.
- This package is for personal use. Any sub-leasing of these services or commercial use is prohibited.
- Customers wishing to utilize port forwarding must first register on this website: www.thddns.net There are no fees involved and the following registration manuals can also be found there:
- THDNNS registration manual for Private IPv4
- THDNNS registration manual for Public IPv6
- Package includes leasing of equipment, as follows:
- 1000/500Mbps package customers will be leased a MESH WiFi Router worth 2,490 baht that enables LAN internet speeds of up to 1000Mbps and WiFi internet speeds of up to 1000 Mbps (for compatible mobile phones and computers only)
- An AIS PLAYBOX valued at 2,400 baht. A service fee discount of 3,096 baht/box will be applied for customers who complete the 24-month billing cycle. Should customers be unable to complete the 24-month billing cycle, they will be liable to the fines calculated according to the length of service provided
- In the event that services are terminated for any reason, the customer must return all leased equipment in good condition back to an AIS Shop within 15 days after the services are terminated and in a suitable and serviceable condition. Should customers not return the product within the allotted time, or where the equipment is returned in a damaged state, the customer will be liable for damage fees to the company.
- The following 1.5Gbps speed tests are only applicable to compatible devices: Remark: The type of router supplied is dependent on the customer’s location.
Test type 1: 1.5Gbps speed test via the main T3 T640A device only (before it is connected to any additional or MESH router) 1. Internet speed test of the main T3 T640A WiFi6 AX5400 4x4- Max speed via WiFi connection 1500/500 Mbps
- Max speed via LAN connection 900/500Mbps
- Max speed via WiFi connection 600/450 Mbps
- Max speed via LAN connection 900/700Mbps
- Max speed via WiFi connection 1500/500 Mbps
- Max speed via LAN connection 900/500Mbps
- Max speed via WiFi connection 400/350 Mbps
- Max speed via LAN connection 800/450Mbps
- Compatible mobile phones and computers (devices capable of connecting on the 160MHz frequency) include:
- Smartphones, such as Huawei P40 Pro and above/Xiaomi 11T Pro or any device with a SnapDragon 888 chipset.
- Notebooks with Intel Core i7 CPU 1.8GHz RAM 16GB processors and above, such as the Lenovo ThinkBook 14-IML that comes with WiFi Chipset AX20X or Intel Killer only.
- AIS Serenade customers will receive special discounts for the duration of the service. However, this only applies to AIS Serenade customers with consistent levels of use (Emerald, Gold, or Platinum membership status).
- 1.5Gbps/500Mbps package is only available in selected areas. Check service area here
Package For Serenade Customers
*1.5Gbps/500Mbps package | The contract period for equipment service is 24 months and For Bangkok, Nonthaburi, Pathumthani, Samut Sakhon, Samut Prakarn, Chiang Mai, Chiang Rai, Phitsanulok, Khon Kaen, Udon Thani, Ubon Ratchathani, Nakhon Ratchasima, Chonburi, Rayong, Chachoengsao, Ayutthaya, Saraburi, Nakhon Pathom, Phetchaburi, Ratchaburi, Surat Thani, Phuket, Songkhla, Nakhon Si Thammarat, Lopburi and Pachuapkirikhan only.
Special Join Today
FREE! Get discount for installation fee with outdoor wiring installation amount of 4,800 Baht
FREE! AIS PLAYBOX rental value 2,490 Baht
**The contract period for equipment service is 24 months
FREE! AIS Fibre entry fee value 2,000 Baht for AIS Serenade customers
AX5400 WiFi6 4x4
FREE! Router rental for 1.5Gbps/500Mbps package
- Main router T3 T640A WiFi6 AX5400 1 router value 4,900 Baht/ Optional router T3 T640A WiFi6 AX5400 1 router value 4,900 Baht
- Main router Humax HPS11 WiFi6 AX5400 1 router value 4,900 Baht / Optional router Humax HPS11 WiFi6 AX5400 1 router value 4,900 Baht
Remark: customers might receive different router models depend on your service area.
MESH WiFi Router
FREE! MESH WiFi Router rental value 2,490 Baht* for 1000/500Mbps package
*In case customer cancels the service, customer must return all AIS Fibre equipment to the company
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